Browse our FAQs for support on Giftcloud
- My friend has sent me a gift but its not in my account? How can I find it?
- I am having trouble redeeming my gift, what do I do?
- I've received a gift from someone I don't know… How is this possible?
- Must I use the full value of my gift on a single transaction?
- I don't like the gift I've received, can I exchange it?
- I've received a gift, can I say thank you through Giftcloud?
- My payment is not going through
- If only I could send a gift card to myself rather than a friend…
- Can I get a refund on a purchase?
- Will you inform me when my friend views the gift?
- Why do I need to supply my friend's email address before I can send a gift?
- Does my friend need to be a Giftcloud user in order to receive my gift?
- Why can't I add another debit/credit card to my account?
- I've got a new smartphone, have I lost my Giftcloud account?
- Can I access my Giftcloud account on multiple devices?
- Will the Giftcloud app work on my tablet?
- Will Giftcloud remind me when a friend's birthday is coming up?
- I've forgotten my password - what do I do?