Why hasn’t my purchase been verified?

Once you’ve made your purchase the brand you’ve bought from needs to confirm that purchase. This can take a different amount of time depending on the product & brand. For example, a holiday purchase may not be verified until you’ve taken the holiday. This process usually takes 30 days, but if you’re concerned that your purchase hasn’t been verified you can contact our rewards team at

Your reward may be marked as declined if the purchase you made didn’t meet the terms & conditions of the reward offer, for example not meeting the minimum spend criteria.

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